Shipping Policy

Current shipping charges

Free shipping on all products except ₹999 aquarium combos (₹150 per order). Charges apply once per order and are shown in your cart before payment.

Shipping Policy

Last updated: 6 September 2026

This Shipping Policy applies to orders placed with Zero Aqua through zeroaqua.in, WhatsApp, or other authorised Zero Aqua sales channels.

1. Delivery locations

Zero Aqua currently ships to serviceable locations within India.

Delivery availability depends on the PIN code and our courier partners’ serviceability. If your location is not serviceable, we will contact you and issue an eligible refund for any amount paid.

2. Order processing

Orders are processed on business days during our working hours.

Orders placed after working hours, on Sundays, or on public holidays will ordinarily be processed on the next business day. In-stock orders are generally processed within one business day.

Processing and dispatch may take longer where an item is made to order, temporarily unavailable, oversized, fragile, or requires special packing. We will contact you if there is a material delay.

3. Shipping charges

Shipping charges, if applicable, are shown at checkout before payment.

Charges may vary based on:

delivery PIN code;

parcel weight and dimensions;

number of products ordered; and

the nature of the product.

Fragile, oversized, heavy, or specially packed products—including glass enclosures, tanks, cabinets, stones, and hardscape materials—may have higher shipping charges.

The final shipping charge shown at checkout will apply to your order. No separate packaging fee is charged unless clearly disclosed before payment.

4. Delivery timelines

Estimated delivery timelines after dispatch are:

Delhi NCR: 2 to 4 business days

Rest of India: 4 to 7 business days

These are estimated delivery timelines only. Delivery may be delayed by courier operations, weather, public holidays, remote-area serviceability, high order volumes, transport disruptions, or other circumstances outside our reasonable control.

5. Delivery requirements

Please provide a complete delivery address, correct PIN code, and a reachable phone number when placing your order.

Our courier partners may contact you to coordinate delivery. Please ensure that you or an authorised person is available to receive the parcel.

If delivery cannot be completed because the address is incorrect, the recipient is unavailable, the order is refused, or repeated delivery attempts are unsuccessful, the parcel may be returned to Zero Aqua.

Where re-shipping is requested after a failed delivery caused by the customer, additional shipping charges may apply.

6. Fragile-product deliveries

We take reasonable care to pack fragile products securely. Glass enclosures, tanks, cabinets, hardscape materials, and other fragile items require careful handling during transit and delivery.

At delivery, please inspect the outer parcel for signs of damage, including tears, crushing, leakage, wet packaging, missing tape, or damaged corners.

If visible damage is found:

take photographs or video before opening the parcel;

ask the courier representative to note the damage where possible;

record a continuous unedited unboxing video; and

contact Zero Aqua within 48 hours of delivery.

For damage, shortage, or wrong-item claims, please refer to our Refund, Damage & Cancellation Policy. A continuous unboxing video is required to assess such claims.

7. Tracking and support

Where tracking is available, we will share courier tracking details through email, WhatsApp, SMS, or another available order-update channel.

For shipping-related questions, contact us at:

Email: aquazero19@gmail.com
WhatsApp: Use the WhatsApp contact option on our website
Website: zeroaqua.in