Privacy Policy

Privacy Policy

Zero Aqua (“Zero Aqua”, “we”, “us”, or “our”) operates zeroaqua.in. We are an aquascaping and natural-ecosystem studio based in Delhi, India, offering products including glass enclosures, 3D printer models, driftwood, aquascaping stones, substrates, lights, filters, tools, preserved moss, fish food, shrimp food, and related products.

This Privacy Policy explains how we collect, use, share, retain, and protect personal data when you visit our website, contact us, or place an order.

1. Who we are

This website is operated by Zero Aqua, the trade name of Piyush Kashyap.

Legal business name: Zero Aqua
Website: zeroaqua.in
Email: aquazero19@gmail.com
WhatsApp: Contact us through the WhatsApp option displayed on our website.
Registered Address: MG-1/71, Vikaspuri, New Delhi – 110018, India

We operate zeroaqua.in and offer aquascaping stones, driftwood, glass enclosures, substrates, lights, filters, tools, preserved moss, fish food, shrimp food, 3D printer models, and related aquarium products.

2. Information we collect

Depending on how you use our website, we may collect:

Order and contact information: your name, phone number, email address, delivery address, order details, and messages or enquiries you send us.

Payment information: payments are processed by Razorpay. We do not receive or store your full card number, UPI credentials, net-banking credentials, or other payment authentication details.

Technical information: limited information such as IP address, browser type, device information, and website activity needed for security, fraud prevention, troubleshooting, and website operation.

Cart information: items stored in your shopping cart using browser local storage or similar essential technology.

Please provide accurate information and do not provide another person’s personal data unless you are authorised to do so.

3. How we use your information

We use your information to:

process, confirm, pack, ship, and deliver your orders;

communicate order confirmations, payment status, shipping updates, delivery-related messages, and customer-support responses;

respond to enquiries made through our website, email, or WhatsApp;

prevent fraud, abuse, unauthorised transactions, and security incidents;

maintain records for accounting, tax, legal, and business-administration purposes; and

improve our catalogue, website, products, and customer service.

We process personal data only for the purposes described in this policy, for purposes you request or authorise, or where otherwise permitted or required by applicable law.

4. Payments

Payments on our website are handled by Razorpay. Razorpay processes your payment information under its own privacy policy and security practices. We receive only the information needed to confirm your payment and fulfil your order, such as payment status, transaction reference, and order-related details.

5. When we share information

We do not sell your personal data.

We may share limited personal data only with:

courier and logistics partners, who need your name, phone number, and delivery address to fulfil and deliver your order;

Razorpay, to process payments;

service providers that help us operate our website, communications, or business records, where applicable; and

government authorities, regulators, or other parties where disclosure is required by law or reasonably necessary to protect our legal rights, customers, or business.

These recipients may use your information only as necessary for the relevant service or legal purpose.

6. Cookies and local storage

We use minimal essential browser storage to keep items in your cart and support basic website functionality.

We do not knowingly use third-party advertising or behavioural-tracking cookies on the website. Razorpay may use cookies or similar technologies required to securely process payments; those are governed by Razorpay’s policies.

You can control or delete cookies and local storage through your browser settings. Please note that doing so may affect cart or checkout functionality.

7. Data retention

We retain order, invoice, transaction, and related business records for as long as necessary to fulfil the purposes described above and to meet accounting, tax, legal, dispute-resolution, and regulatory requirements.

When personal data is no longer required, we will delete it or securely anonymise it, unless we are required or permitted by law to retain it.

8. Your choices and rights

Subject to applicable law, you may contact us to:

ask for information about the personal data we hold about you;

request correction or updating of inaccurate personal data;

request deletion of personal data that is no longer needed, subject to our legal retention obligations;

withdraw consent for optional communications or processing where consent is the basis for processing; or

raise a privacy concern or complaint.

Withdrawal of consent will not affect processing already carried out lawfully, and may prevent us from completing services that require the relevant information, such as processing or delivering an order.

To make a request, email us at aquazero19@gmail.com. We may need to verify your identity before acting on the request.

9. Security

We use reasonable organisational and technical measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage system is completely secure. Please use our website and communications channels responsibly.

10. Children’s privacy

Our website and products are not intended for children to place orders independently. If you believe a child has provided us personal data without appropriate authorisation, please contact us and we will take appropriate steps.

11. Changes to this policy

We may update this Privacy Policy when our practices, website features, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact and grievance redressal

For privacy questions, requests, or complaints, please contact:

Email: aquazero19@gmail.com

We aim to acknowledge consumer grievances within 48 hours and address them within the period required by applicable law.

Shopping session analytics

We use first-party browser storage to understand product views, cart additions, checkout progress and payment outcomes. A random shopping-session identifier expires after 30 minutes of inactivity. Analytics records product identifiers, a broad device and traffic-source category, checkout milestones and an association with orders created during that session.

This tracker does not record the names, email addresses, phone numbers or address text entered in checkout. Funnel records are retained for up to 90 days and removed periodically. Browser Do Not Track and Global Privacy Control preferences disable this tracking; it is also disabled when browser storage is unavailable.